The Role

One of the core values at Refyne is driving customer excellence. We believe that to succeed long-term, it’s critical to develop a mind-set focused on providing superior customer experience. We are looking for an experienced Key Account Manager who will be responsible for launching Refyne’s products & services and building relationships with our clients. The goal is to increase customer satisfaction, loyalty, retention and not just meet but exceed their expectations.

Responsibilities

● Launching Refyne products and services for new clients.

● Resolve clients' complaints in an effective, respectful & patient manner.

● Develop and maintain strategic long-term trusting relationships with high-volume clients to accomplish organic growth.

● Research key customers want and needs, suggest solutions to address them.

● Ensure timely launch and delivery of employee financial wellness benefits.

● Serve as the contact point for key clients and internal teams.

● Gather, report, and communicate clients' feedback on service, technology, and product delivery. ● Measure, track and analyze key account metrics.

● Create reports for upper management.

● Keep abreast with industry, market trends and best practices.

Qualifications

● 3 to 6 years’ work experience in event management & on-ground product launch.

● Experience in managing a large portfolio of clients, vendors & agencies.

● Excellent knowledge of management methods & techniques.

● Proficiency in English - written & verbal.

● Skilled in networking & building relationships.

● Ability to think strategically & lead, prioritize & meet critical deadlines.

● Comfortably with being on the road, the job will require extensive traveling, about 50% of the time.