🪖Operations Manager
Operations
Posted on Sep 10, 2026
Remote, USA · 25% Annual Travel Required
What we're looking for
Ordo is a K-12 school food program that serves fresh, real food made with whole ingredients to kids nationwide. We're growing fast, signing larger contracts, and need someone who can manage our school and kitchen experience end-to-end.
This is not a narrow support or ops role. You are the single point of accountability for every account you own, from the moment a contract is signed through the life of the partnership. Your north star is account health: the lunch line runs like a well-oiled machine, students love the food, and schools see real value in what Ordo delivers. You have both ownership and latitude to solve problems and make accounts successful.
Schools are institutions with regulations, politics, and strong opinions. You know how to navigate that by building trust with administrators, staying calm when things go sideways, and keeping service running without making anyone feel steamrolled.
What you'll do
Launch & Onboarding
Design and own the school launch process from signed contract to first day of service.
Coordinate with our chefs on kitchen readiness and service logistics.
Run setup: staff training, system configuration, and communications.
Set the tone for the entire year: the first week matters.
Ongoing Account Management
Own account health: NPS, order volume, and retention.
Monitor service quality and flag issues before they escalate.
Maintain strong relationships with school administrators and kitchen staff.
Triage and resolve issues quickly; you are responsible for finding, tracking, and solving problems.
Who you are
A natural relationship manager. You build trust with clients, stay consistent under pressure, and are the person clients call when something is wrong because they know you'll fix it.
Relentlessly detail-oriented. You remember the specifics of past conversations, notice when something doesn't add up, and follow through on what you say you'll do.
Assertive but adaptable. You can hold firm when it matters and flex your style depending on who you're talking to; a cautious district administrator requires a different approach than a hands-on kitchen operations manager.
Comfortable with ambiguity. Schools are complex environments. You make good decisions without complete information and build process as you go.
Strong communicator across channels. You're equally effective on the phone, over email, and in-person. Clear, consistent, and deliberate about what you say and who needs to hear it.
Willing to travel. This role involves ~25% annual travel for site visits (about 65 days per year): walking lunch lines, attending launch days, and being physically present when it matters. Much of this travel will be concentrated in back-to-school season (Jul-Sep).
Startup-minded. You've worked in or around high-growth companies, ideally where operations meet software.
About Us
Ordo is the fastest-growing school lunch program in America. Our goal is to bring fresh food to billions of students nationwide. Join us on our mission to reinvent the lunchroom!
Why Join Ordo?
Join a fast-growing startup working on important problems affecting real people.
59M students in the US deserve better lunch; this is a $50B market.
Be part of a significant, impactful company that will be around forever.
Flexibility of working from home or anywhere in the world.
What to Expect
Competitive salary & equity package
Generous stock options.
Aetna health, vision & dental benefits.
100% remote with unlimited PTO
Small and close-knit team that gets things done.
Ordo is committed to providing a work environment that is all-inclusive while being free of any and all prejudices. Whether you are working in person or remotely, your race, cultural background, socioeconomic origin, and sexual orientation will never determine whether or not you are hired or dictate how you will be treated in the workplace. Employees will only be employed in respect of their qualifications/merit, work ethic, and enthusiasm for the success of the company.
How to Apply
Just send us an email with your Linkedin and a blurb about yourself!