About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as What3words, Fulham FC, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.


Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

About the Role
As the Vice President of Delivery, you will play a pivotal role in the strategic direction and operational execution of our delivery functions across professional services and service partners. Your leadership will be instrumental in managing these areas as P&L center, driving innovation, achieving operational excellence, and ensuring consistently outstanding user experience and satisfaction, as a mean to drive higher adoption and increase customer retention. This role reports directly to the Chief Customer Officer (CCO).

• Minimum of 10 years of leadership experience in professional services functions within a technology-driven environment. Preferably scale ups and high growth organizations.
• Proven track record of managing P&Ls, with a keen understanding of financial metrics and operational efficiency.
• Demonstrated ability to lead and inspire teams in a high-growth environment.
• Strong strategic thinking and problem-solving skills, with a focus on innovation and operational excellence.
• Excellent communication and interpersonal skills, capable of engaging and influencing at all levels of the organization.
• Deep commitment to customer satisfaction and the ability to drive improvements in user experience.
• BA degree as a must. An MBA or equivalent is preferred.
• HRIS/HCM experience as a plus.

• Strategic Leadership: Define and implement the strategic vision for serviced delivery via professional services and service partners, as a means to drive higher adoption and increase customer retention. Strategically lead the Services partner program, aligning them with HiBob's overall business objectives.
• P&L Management: Oversee the professional services and PS partners as P&L center, optimizing for efficiency and profitability while maintaining high-quality delivery. Including defining pricing and package structure.
• Operational Excellence: Implement best practices and innovative solutions to streamline operations, reduce costs, and improve service delivery, scalability, and partner integration with efficiency (Gross margin) in mind.
• Team Development: Build, mentor, and lead a high-performing team of professionals dedicated to excellence in service delivery and partner management.
• Customer Satisfaction: Ensure the delivery of exceptional service experiences, maintaining and improving customer satisfaction and loyalty through direct services and partner-led implementations.
• Innovation and Improvement: Foster a culture of innovation and continuous improvement, leveraging AI, process enhancements, and partner ecosystems to drive better outcomes for clients and the organization.
• Collaboration and Integration: Work closely with other departments, such as Sales, Product, and Engineering, to ensure services, support, and partner programs align with customer needs and product evolution.
• Services Partner Program: Develop and manage the services partner program, cultivating strong relationships, ensuring partners are well-trained and aligned with our service standards, and expanding our reach and capabilities through strategic partnerships.
• Learning Services: Establish comprehensive certification programs and structured learning journeys to ensure partner scalability and uniform service delivery standards, Persona-based learning paths to meet the needs of HiBob’s growing complex business application, Internal Certifications and Champion Programs. Creation of implementation best practices and Bob Implementation Guide