This role combines technical troubleshooting with deep payroll product expertise. You’ll help customers navigate complex payroll scenarios, resolve issues impacting pay accuracy, and proactively prevent risks.

This is a high-impact role where your work directly affects employees getting paid correctly and on time.

The base salary range for this role is $103,000 - $129,000.

There is a strong preference to fill this role in NYC with a hybrid schedule out of our office, but we will consider exceptional candidates who are based in the EST time zone and open to working remotely.

Location Eligibility: While can be a remote position, HiBob is currently authorized to hire in the following states: CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA.

4–6+ years of technical support experience in Payroll and/or HRTech applications (e.g., ADP, Gusto, Workday, Paylocity, etc.)
Strong understanding of US payroll processes and compliance considerations
Experience supporting SaaS customers
Experience troubleshooting payroll systems or integrations
Ability to analyze workflows and identify configuration gaps
Demonstrates a proactive, self-starter mindset with the ability to take initiative and drive tasks forward independently, requiring minimal supervision
Strong communication skills with both technical and non-technical stakeholders

Nice to Have

Exposure to APIs or system integrations
SQL experience
Background in implementation or onboarding

Own payroll-related escalations

Investigate and resolve issues impacting payroll runs, taxes, benefits, and reporting
Support customers during critical payroll cycles with urgency and precision
Ensure accurate data flow between Bob and payroll systems/integrations

Act as a payroll expert