The healthcare payment system is a complex and inefficient maze - healthcare practices leave $125 billion in revenue uncollected each year, lost in the chaos of fragmented financial data, manual workflows, and opaque payer systems. This financial uncertainty leaves practices struggling to stay afloat, while valuable revenue slips through the cracks.

Joyful Health is building the AI-powered financial operating system for healthcare practices. Our mission is to bring the joy back to running a private practice by simplifying financial operations so providers can focus on patient care. We spent 10 months working as fractional CFOs for a dozen practices, doing this work side by side with providers as we developed our product.

We just closed a funding round led by world-class investors and angels including the founders of MongoDB & KAYAK.

🚀 We have an enormous opportunity in front of us. The broken healthcare payment ecosystem impacts practices of all sizes, and the opportunity to make a real difference is massive.

If you’re passionate about empowering medical practices and excited to tackle one of the most important (& challenging!) problems in healthcare, we’d love to meet you.

The Role

Customer success at Joyful Health isn’t a support function. It’s the strategic layer that ensures practices don’t just receive billing services — they experience improved outcomes.

This is a remote role with a preference for candidates in the NYC area, who would be open to a hybrid working model.

The Revenue Cycle Success Manager is one of the primary differentiators in the Joyful customer experience. Our customers choose Joyful not only for our technology and billing infrastructure, but for the expertise and partnership they receive through their RSM. This role combines deep revenue cycle knowledge with strategic customer leadership, helping practices navigate the complexity of healthcare reimbursement while translating Joyful’s capabilities into measurable financial improvement.

The RCM Success Manager is the primary relationship owner for Joyful Health customers. You will own the executive relationship, the strategic narrative, QBRs, and escalation management end-to-end.

This role sits at the intersection of revenue cycle expertise, customer strategy, and product signal. RCM Success Managers at Joyful Health need to hear what their customers are really asking for, translate those needs to relevant cross-functional team members, and help prioritize changes where necessary. This requires commercial instinct, analytical rigor, and product-level thinking across the team. You’ll partner closely with our RCM Center of Excellence (CoE), pulling deep analyses and benchmarking insights, then translating that data into clear, actionable recommendations for practice leadership.

This is a role for someone who wants to operate like a mini product manager — someone who is product-oriented and customer-obsessed. The RSM role is accountable for Joyful customer outcomes, not just activity.

What you'll do…

Own the Customer Relationship

Serve as the primary point of contact for your portfolio of practices
Build trusted relationships with operational leaders and executives
Ensure every practice feels like they have a dedicated strategic partner

Drive the Strategic Narrative

Translate performance data into a clear story
Connect RCM metrics to business impact
Define what the practice should prioritize next
Move conversations from “what happened” to “what we do about it”

Lead QBRs & Executive Engagement

Run structured quarterly business reviews
Surface renewal risk and growth opportunities early
Create alignment on goals and measurable outcomes

Own Escalations End-to-End

Coordinate across Operations, the CoE, Product, and Leadership
Ensure issues are resolved with clarity and follow-through
Maintain control of communication during high-pressure situations

Translate Customer Signal Into Internal Insight

Identify patterns across accounts
Bring structured feedback to the Product teams
Help prioritize improvements that strengthen our RCM model

How You’ll Be Measured

Net Revenue Retention (NRR) across your portfolio
Practice performance outcomes
Renewal stability and risk mitigation
Expansion identification
Quality of executive engagement

What Success Looks Like

In 30 Days

Deep understanding of your accounts — performance trends, risks, and history
Strong working relationships established internally and externally

In 90 Days

Leading QBRs independently
Proactively surfacing renewal risks and expansion signals
Escalations handled with structure and confidence

In 12 Months

Your portfolio demonstrates strong retention and clear expansion opportunities
Practices consistently describe you as a strategic partner
Your insights materially improve how Joyful operates

We’d Love to Hear From You If…

You have:

5–8+ years of experience in healthcare revenue cycle management, healthcare technology, or a related domain
Experience working and/or managing denials and A/R in complex specialties such as ABA, IOP, Wound Care, etc.
Direct experience working with medical practices, provider groups, or health systems in a vendor, customer success or consulting role.
Strong working knowledge of key RCM metrics (AR aging, denial rates, collection rate, payer mix, cash acceleration, etc.)
Experience owning or materially influencing retention, renewal, or expansion outcomes
Experience leading executive-level conversations (COO, CFO, practice owner)
Experience running structured business reviews (QBRs or equivalent)

You are:

Comfortable translating complex performance data into a clear business narrative
Highly organized and able to manage 5–6 accounts end-to-end without dropping details
Calm under pressure and capable of owning escalations through resolution
Systems-oriented — you recognize patterns across accounts, not just isolated issues
Commercially minded — you understand that retention and expansion are outcomes, not accidents
Strong written and verbal communicator with executive presence

Please apply even if you don’t meet 100% of the criteria. We care about operators who think like owners and want to grow alongside us.

Our Value Prop to You

At Joyful Health, we’re on a mission to fix one of the most broken systems in healthcare. Joining us means having the opportunity to make a direct, meaningful impact on the lives of clinicians and the financial health of their practices. Here’s what you can expect from working with us:

🚀 Meaningful Impact You’ll be tackling one of the most complex challenges in healthcare—helping practices thrive in a chaotic financial landscape. Your work will directly contribute to solving one of the most hair on fire problems for providers, ensuring that they can focus on what they do best: caring for patients.

🔑 Autonomy & Ownership As an early team member, you’ll have significant autonomy and the chance to shape our company from the ground up. You’ll have ownership over your work and the freedom to challenge the status quo in an environment that values initiative and creativity.

📈 Growth & Learning We’re a small, ambitious team with big goals, which means you’ll be constantly learning and growing. You’ll take on new challenges, expand your skill set, and have direct access to experienced founders and advisors who are invested in your development. We also offer stipends for professional development courses & books (that we often will partake in together!) so we can all continuously grow.

💰 Competitive Compensation & Equity We believe that our team is our most valuable asset. We offer competitive compensation packages, strong equity, and the opportunity to share in the success of Joyful Health. We want you to feel supported, both financially and professionally, as we grow together.

❤️ Be Your Best Self We provide the benefits you need to stay happy and healthy, including comprehensive healthcare benefits, unlimited PTO (with a minimum of 10 days off a year), and flexibility so you can take care of yourself. We also organize regular team off-sites and events to ensure that even as we tackle big problems we enjoy the journey.

Apply now

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