Building the financial operating system for healthcare, and bringing the joy back to healthcare by fixing the financial chaos behind it.

The healthcare payment system is a complex and inefficient maze - healthcare practices leave $125 billion in revenue uncollected each year, lost in the chaos of fragmented financial data, manual workflows, and opaque payer systems. This financial uncertainty leaves practices struggling to stay afloat, while valuable revenue slips through the cracks.

Joyful Health is building the AI-powered financial operating system for healthcare practices. Our mission is to bring the joy back to running a private practice by simplifying financial operations so providers can focus on patient care. We spent 10 months working as fractional CFOs for a dozen practices, doing this work side by side with providers as we developed our product.

We just closed a funding round led by world-class investors and angels including the founders of MongoDB & KAYAK.

🚀 We have an enormous opportunity in front of us. The broken healthcare payment ecosystem impacts practices of all sizes, and the opportunity to make a real difference is massive.

Role Description

Joyful Health is a small, fast-moving startup, and we’re looking for an Executive Assistant to join our team in our New York office.

This is a full time, in-office role based in New York City, and the physical presence is a meaningful part of the job: this person will own the day-to-day rhythm of our office environment and ensure it runs seamlessly.

The Executive Assistant will serve as a force multiplier for Joyful Health's executive team and broader organization — not just a support function for one leader, but a key operational partner who enables the entire leadership team to operate at their highest leverage. This role is well-suited for someone proactive, highly organized, and comfortable operating with autonomy in a fast-paced, growth-stage startup.

The base pay range for this role is $80,000 – $95,000 per year.

Key Responsibilities

• Recruiting & Onboarding Administration Manage end-to-end recruiting logistics including candidate scheduling, onsite coordination, debrief scheduling, take-home assignment tracking, and Slack channel setup. Support new hire onboarding to ensure a seamless and professional experience from offer through first week.

• Office & Facilities Management Own day-to-day office operations: placing lunch orders, coordinating deliveries, stocking snacks and supplies, managing vendor relationships, and maintaining a productive and welcoming in-office environment. Serve as the on-the-ground point of contact for anything the office needs to run well. Support IT setup and maintenance around the office — including phones, TVs, and conference room technology — ensuring equipment is functional and meetings run without friction.

• Team & Event Coordination Support onsite and offsite logistics, plan and organize team bonding activities, coordinate swag ordering and distribution, and manage stakeholder gifting. As the team grows, help coordinate competing schedules for company-wide meetings like All Hands and recurring team meetings.

• Go-to-Market & Conference Support Support GTM and recruiting events end-to-end: sourcing venues, managing logistics, booking travel, coordinating materials and shipments, creating event pages, and tracking prospect and stakeholder meeting logistics.

• Meeting Operations Set up agendas for recurring operational meetings and track and distribute action items afterward. Support executive calendar management, ensuring leadership priorities are well-organized and aligned across the team.

• Executive & Communications Support Draft and manage professional communications to external stakeholders including prospects, partners, and candidates. Support leadership with expense reporting, travel arrangements, and cross-functional follow-through.

  Required Skills

  • Minimum 5+ years of experience supporting senior executives or leadership teams.

  • Experience working with a startup or technology company is a plus.

  • Proficiency in Google Workspace, Microsoft Office, Slack, and common productivity tools.

  • Professional communicator with excellent written and verbal English, including experience drafting external-facing communications.

  • Highly autonomous and proactive work style.

  • Strong organizational and time management skills with very strong attention to detail.

  • Adaptable and effective in a fast-paced, growth-stage environment.

  Success in Role

  • Reliable and proactive support across the executive team with minimal supervision.

  • A well-run office that leadership and staff don't have to think about.

  • Smooth recruiting logistics with strong candidate and new hire experiences.

  • Clear and professional external communications.

  • Strong responsiveness and follow-through across operational, recruiting, and GTM requests.

  Working at Joyful

  At Joyful Health, we're on a mission to fix one of the most broken systems in healthcare.

  Learn more about our culture and how we do work at Joyful here!

  Joining us means having the opportunity to make a direct, meaningful impact on the lives of clinicians and the financial health of their practices. Here's what you can expect from working with us:

  🚀 Meaningful Impact You’ll be tackling one of the most complex challenges in healthcare—helping practices thrive in a chaotic financial landscape. Your work will directly contribute to solving one of the most hair on fire problems for providers, ensuring that they can focus on what they do best: caring for patients.

  🔑 Autonomy & Ownership As an early team member, you’ll have significant autonomy and the chance to shape our company from the ground up. You’ll have ownership over your work and the freedom to challenge the status quo in an environment that values initiative and creativity.

  📈 Growth & Learning We’re a small, ambitious team with big goals, which means you’ll be constantly learning and growing. You’ll take on new challenges, expand your skill set, and have direct access to experienced founders and advisors who are invested in your development. We also offer stipends for professional development courses & books (that we often will partake in together!) so we can all continuously grow.

  💰 Competitive Compensation & Equity We believe that our team is our most valuable asset. We offer competitive compensation packages, strong equity, and the opportunity to share in the success of Joyful Health. We want you to feel supported, both financially and professionally, as we grow together.

  ❤️ Be Your Best Self We provide the benefits you need to stay happy and healthy, including comprehensive healthcare benefits, unlimited PTO (with a minimum of 10 days off a year), and flexibility so you can take care of yourself. We also organize regular team off-sites and events to ensure that even as we tackle big problems we enjoy the journey.