Want to have an impact on global trade and reimagine how duty drawback is done? At Dutywise, we are transforming duty drawback with the first AI-powered, licensed and CBP certified drawback brokerage. We’ve completely re-imagined how drawback operations are done while maintaining world class compliance. We believe that the only thing more satisfying than helping one customer get a refund is helping many do the same - all while driving real change in the industry.

We are a team of technology and supply chain entrepreneurs and operators working to make global trade seamless. We’ve worked at some of the largest and most innovative companies in trade and technology, and we are leveraging our hard earned insights to help companies reduce the friction in global trade. Our technology is already helping many companies overcome the biggest challenges in filing drawback claims, saving them time and resources. If you’re looking to work alongside a driven team, leverage technology that’s purpose built to simplify drawback, and help companies that move physical goods thrive, we’d love to hear from you.

About the role

As a Drawback Account Manager at Dutywise, you’ll own client relationships end-to-end while executing hands-on drawback operations. You’ll leverage our purpose-built, AI-assisted tools to streamline workflows, reduce manual steps, and accelerate duty recovery with rigorous compliance. Partnering closely with product and engineering, you’ll help enhance our industry-leading technology and shape new features that raise the bar for the field. You’ll join a collaborative, high-impact team at a fast-growing company. You will serve as a trusted drawback expert who is core to our success - and help shape the future of drawback and trade compliance.

What You’ll Do

• Own Client Success: Manage a portfolio of clients, build trusted relationships, and develop tailored drawback strategies.
• Manage and Deliver Savings: Understand clients’ supply chains, perform data and document analysis, prepare compliant claims, and track measurable tariff savings.
• Elevate Compliance: Ensure rigorous document review and data verification standards
• Collaborate to Innovate: Partner with product and engineering to enhance our industry-leading technology and shape new features.
• Advise and Expand: Identify savings opportunities that unlock growth for companies across diverse industries.
• Lead with Expertise: Serve as a subject-matter expert and a go-to resource for both clients and teammates.

What You Bring

• At least 3 years experience managing drawback accounts end-to-end.
• Strong knowledge of U.S. Customs regulations, with specific expertise in 19 CFR § 190
• A client-focused mindset with excellent communication and relationship-building skills.
• Creative problem-solving abilities and a passion for innovation.
• Proficiency in analyzing supply chain data (Excel required, SQL a plus)
• Licensed Customs Broker (LCB) a plus, but not required
• Expertise with some (or all) of the following drawback provisions: 1313(j)(1), 1313(j)(2), 1313(a), 1313(b)
• Ability to effectively present information and respond to drawback questions from team members, CBP, clients, and prospective customers.

Why Join Dutywise?

Join a fast growing and forward-thinking team of drawback and technology experts transforming the duty drawback industry

Work with and help improve our cutting-edge software platform

Thrive in a culture that values fresh ideas, rapid growth, client success, and operational excellence

Work with us in our offices on the waterfront in Oakland, CA or work remotely from anywhere in the US

Compensation & Benefits

At Dutywise, we believe in rewarding our team with competitive and comprehensive packages:

• Compensation: $75,000 – $125,000 is the base salary for this role. The compensation for this role consists of a competitive base salary, benefits, bonus and equity package.
• Benefits: We offer Unlimited Paid Time Off & Sick Leave, Medical, Dental, and Vision Insurance, and a Public Transit & Parking Benefit.

Compensation may vary based on location, skills, and experience. All benefits are subject to federal, state, and local laws, as well as company policies and eligibility criteria.

We are proud to be an equal opportunity employer, and our employees are people with different strengths, experiences and backgrounds who share a passion for our business. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.