About Cavela

We’re transforming manufacturing by becoming the one-stop manufacturing partner for consumer brands. Shopify made it easy to sell products online, but turning an idea into a high-quality product at scale is still fragmented and complex.

Cavela brings the process together—from sourcing materials and selecting factories to quality assurance, production, logistics, and delivery—all managed through one platform and team. We’re building the world’s first AI-powered manufacturing partner to make it dramatically easier for brands to bring exceptional products to market.

We’re a team of builders, operators, and investors from Primark, DS Smith, Stripe, Google, and IBM. We’re well funded and have built our core technology. Learn more at cavela.com.

Account Manager, Manufacturing Programs

About the Role

We’re looking for an experienced, customer-facing Account Project Manager to guide complex product programs from the initial brief through sourcing, sampling, production, and delivery.

You’ll be the person who brings the customer’s needs and our manufacturing work together. That means creating clear briefs for the sourcing team, coordinating across customers and internal teams, tracking decisions and milestones, and helping customers navigate practical considerations such as factory capabilities, minimum order quantities, pricing, and lead times.

You’ll support larger brands and retailers, including accounts with complex requirements and high expectations. You’ll also work with growing SMB brands—typically in the $250K–$5M+ revenue range—that need a high level of guidance and follow-through.

Experience with retailers such as Ross, Walgreens, Walmart, or TJX is a plus.

What You’ll Do

• Own customer relationships: Be a trusted, consistent point of contact. Understand each account’s goals, priorities, and ways of working.
• Build clear project briefs: Turn customer conversations and product requirements into complete, actionable briefs for sourcing. Capture specifications, target costs, quantities, quality expectations, packaging, timelines, and open questions.
• Coordinate product programs: Keep sourcing, operations, and customers aligned as products move through evaluation, quoting, sampling, approvals, production, and delivery.
• Manage timelines and follow-through: Track milestones, decisions, owners, and dependencies. Surface delays and risks early and keep projects moving.
• Set clear expectations: Explain costs, MOQs, lead times, factory constraints, and available options in a direct, thoughtful way. Help customers make informed decisions when their needs and sourcing conditions require tradeoffs.
• Handle challenges with care: Communicate changes, delays, and difficult updates with confidence and sound judgment.
• Improve account processes: Identify ways to make briefs, handoffs, customer updates, and internal workflows clearer and more repeatable.
• Support account growth: Notice opportunities for repeat orders, additional categories, or larger programs, and work with the team to develop them.

About You

• You have 3–5+ years of experience in project or account management with customers purchasing physical products (e-commerce brands, retailers, etc.).
• You’ve managed customer-facing work that involved multiple teams, detailed requirements, timelines, and approvals.
• You can create clear, organized briefs and spot missing information before it slows a project down.
• You’re comfortable discussing product requirements, pricing, margins, MOQs, lead times, and production tradeoffs.
• You communicate calmly and clearly when plans change or expectations need to be reset.
• You’re highly organized, attentive to detail, and good at keeping several projects moving at once.
• Experience with larger retailers or brands—such as Ross, Walgreens, Walmart, or TJX—is valued. Experience supporting SMB consumer brands is also useful.
• Familiarity with apparel, home textiles, accessories, bags, or other soft goods is a plus.

Note: This is a contract-to-hire role, with a trial period of 6 months to determine mutual fit. You'll work directly with our operations & sourcing leads. Salary determined based on location and experience.