About Cavela

We're transforming manufacturing by becoming the one-stop manufacturing partner for consumer brands. Shopify made it easy to sell products online, but turning those ideas into high-quality products at scale is still fragmented and complex. Cavela brings the entire manufacturing process together—from sourcing materials and selecting factories to quality assurance, production, logistics, and delivery—all managed through a single platform and team. Join us as we build the world's first AI-powered manufacturing partner and help usher in a new era of global manufacturing, making it dramatically easier for brands to bring exceptional products to market.

We’re a team of builders, operators, and investors from Primark, DS Smith, Stripe, Google, and IBM. We’re well funded and have already built our core technology. Learn more about Cavela at https://www.cavela.com/

About the Role

We're looking for an Account Manager with 3–5+ years of experience managing SMB consumer brands, retailers, wholesalers, or manufacturing clients. Experience supporting SMB consumer brands, retailers, or wholesalers in physical product industries strongly preferred. Familiarity with soft goods—including apparel, home textiles, accessories, bags, or similar categories—is a significant advantage.

You’ll own relationships with Cavela’s brand partners, guiding them from product idea to production while ensuring a smooth and confident experience. Beyond managing accounts, you’ll play a key role in growing the business: expanding client relationships, driving retention, and supporting new account acquisition.

• Own the Client Relationship: Become a trusted manufacturing partner to consumer brands and retailers, guiding them from product concept through sampling, production, and delivery while ensuring an exceptional customer experience.
• Keep Projects on Track: Manage timelines, approvals, and milestones with precision so nothing slips through the cracks (or gets stuck in customs).
• Communicate Clearly: Deliver updates that are timely, direct, and transparent — whether it’s progress, a roadblock, or tough news that needs to land well.
• Grow the Partnership: Develop long-term relationships with growing brands, identify opportunities to expand product categories and order volume, drive repeat business, and represent Cavela in customer communities, industry events, and early sales conversations.
• Build Better Systems: Work with ops to refine SOPs, customer flows, and tools, turning messy processes into smooth ones that scale.

About You

• Experience: 3–5+ years in account management, customer success, merchandising, sourcing, or sales, working directly with consumer brands or retailers. Experience supporting products from concept through production, purchasing, inventory, or fulfillment is a significant advantage.
• Highly Organized: Obsessed with systems, structure, and detail. If you alphabetized your music library, used color-coded notes in college, or have a personal Notion Kanban board — you’re in the right place.
• Calm Under Pressure: Steady and resilient when delivering tough news or managing high-stakes situations — whether it’s letting a client know a shipment is stuck in customs, or breaking the news that a new 150% tariff just dropped.
• People-Centered: Skilled at building strong, collaborative relationships with clients and internal teams. Builds trust quickly, puts people at ease, and has a presence others genuinely enjoy working with.
• Commercially Minded: Understands how consumer brands operate and enjoys helping businesses grow. Comfortable discussing pricing, margins, production timelines, inventory planning, and repeat purchasing with founders and buying teams.

About Us

We’re a group of driven, passionate people from all over the world fired up about building ambitious, high-impact products that matter. We’re ex-Primark/-Stripe/-Google/-IBM from MIT, Dartmouth, Harvard, and McGill, with a ton of startup experience, and some extraordinary advisors behind us (Anduril, Coinbase). We’re future-obsessed. We’re tackling a complex problem in a new way by leveraging cutting edge technology, and looking to transform an entire industry in the process.