About Bureau

Every day, billions of people interact, shop, and transact online - but behind the convenience lies a growing problem: digital fraud and mistrust. Global losses now exceed US$486B annually, and the questions businesses face are simple yet critical: “Who are you?” and “Can I trust you?” Bureau answers those questions.

Bureau is an all-in-one platform for identity decisioning, fraud prevention and compliance requirements. Trusted for enhancing security and compliance, Bureau simplifies identity management for businesses. This is a place where we celebrate homegrown leaders and have an open-door policy where your voice matters, your ideas flourish, and your potential knows no bounds. We are driven to put our best foot forward every day with confidence, growth, customer obsession and speed as our core values here at Bureau. Think of us as a launching pad for your growth.

In just a few years, our knowledge graph has grown to 1 billion+ verified identities globally. Backed by Sorenson Capital and PayPal Ventures, Bureau is not just scaling fast; we’re shaping the future of digital trust.

About the Role: Head - Solutions Engineer

We are seeking a mission-driven and strategic Head of Solutions Engineering who will own the full end-to-end technical lifecycle, from pre-sales qualification and solution design, through POCs and pilots, all the way to implementation and go-live.

As the Head of Solutions Engineering, you will lead a high-impact team that sits at the intersection of sales, product, engineering, and customer success. You will shape customer outcomes, influence the roadmap, elevate technical narratives in enterprise conversations, and ensure that Bureau delivers scalable, reliable, and high-performing solutions to its customers.

This is a role for a builder, a strategic thinker, and a leader who thrives in complexity and enjoys solving high-stakes identity and fraud challenges at scale.

What you’ll be doing

1. Pre-Sales

• Partner with Sales post-discovery to drive demos, POCs, and technical deep dives.

• Understand customer use cases, workflows, and decision drivers.

• Tailor demos and technical narratives to clearly articulate Bureau’s business value.

• Translate complex capabilities into simple, compelling customer outcomes.

2. Solution Design & Architecture

• Map customer requirements to Bureau’s platform capabilities and integrations.

• Recommend scalable architectures, APIs, data flows, and deployment patterns.

• Identify product gaps early and propose configuration-led or architectural solutions.

• Ensure all designs meet standards of performance, compliance, and reliability.

3. Technical Relationship

• Become the trusted advisor for customers through the full evaluation and implementation journey.

• Proactively manage technical objections, risks, and dependencies.

• Influence enterprise decision-making by showcasing feasibility, impact, and value.

4. Cross-Functional Collaboration

• Provide structured field insights to Product around customer demand and roadmap opportunities.

• Work closely with Engineering on POC requirements, technical blockers, and use-case clarity.

• Bridge external needs with internal capabilities to ensure successful delivery.

5. POC Execution & Implementation Ownership

• Lead the end-to-end execution of POCs and complex customer integrations.

• Oversee both standard and non-standard implementation flows post-sale.

• Ensure all POCs/implementations are configured for billing, usage tracking, and reporting.

• Publish and manage relevant data in HubSpot, SuperSet, and internal systems.

6. Post-Sales Enablement & Success

• Partner with Customer Success to enable smooth onboarding and handoff.

• Support configuration, workflows, dashboards, and risk controls aligned to customer goals.

• Assist clients with API/SDK integration, troubleshooting, and best practices.

7. Evangelism & Internal Enablement

• Create reusable demo assets, solution templates, and integration guides.

• Train Sales and GTM teams on Bureau’s capabilities and technical positioning.

• Represent Bureau at key customer sessions, webinars, and industry forums.

What You’ll Bring

To shine here, you should have:

• 8+ years in Solutions Engineering, Technical Consulting, Pre-Sales, or similar roles.

• Strong proficiency in APIs, SDKs, SQL, Python, and data-driven integrations.

• Experience delivering POCs and enterprise implementations end-to-end.

• Ability to simplify complexity and communicate with both technical and business leaders.

• Demonstrated success in influencing product decisions and cross-functional teams.

• Solution-oriented, hands-on mindset with ownership across the entire customer lifecycle.

• Experience in fraud, identity verification, risk, security, or fintech is a strong plus.

• Comfortable operating in fast-paced, high-growth environments.

What Working at Bureau Looks Like

At Bureau, work is about building something meaningful, together. Some days it’s brainstorming around a whiteboard, other times it’s an idea sparked over chai or in a hallway chat. We move fast, give ownership to those closest to the problem, and turn ideas into action quickly.

Our values shape how we work and win together. We believe in Teamwork and Respect that build strong collaborations, Urgency that keeps us close to customer needs, and a Solution Mindset that drives innovation. With Transparency at the core, we strive for Excellence in everything we do and bring relentless Drive to achieve impactful outcomes. This is what working at Bureau looks like - fast, focused, and built on trust.

Flexibility is built into how we work, helping you balance deep focus with collaboration. Learning never stops: through books, courses, and knowledge-sharing. And well-being matters too, with healthcare for you and your family.

Here, you don’t just build products that protect millions - you build trust, grow your skills, and work with people who’ve got your back.

Why Join Bureau?

At Bureau, you’ll be part of a mission with real global impact: creating digital trust that allows businesses and people to transact safely, fairly, and confidently.

• Work with purpose: Build tools that reduce fraud, expand access to credit, and protect people from digital harm.

• Cutting-edge tech: Solve problems using AI, risk intelligence, and graph-based systems at global scale.

• Massive scale, real-world impact: Your work will directly contribute to protecting millions of people and businesses worldwide.

• Room to grow: Join a company scaling 4x YoY, where ownership and bold ideas are rewarded.

• Culture that empowers: Flexible work hours, fast-paced environment, and a team that values speed and innovation.

• Life at Bureau: From offsites and team outings to Friday snacks and friendly table tennis rivalries, we make sure there’s energy, fun, and connection beyond work.

FAQs:

1. What is our hiring process like?
   We start with a friendly chat to get to know each other and align goals. Then, we’ll have 2-3 discussions where we’ll dive into real-world examples to explore your skills. Finally, we’ll make sure you’re a great fit with our culture and values.

2. How can I improve my chances of getting hired?
   Get to know Bureau’s mission and what we’re all about. Understand the role, and think about how your past work connects with it. Keep your resume simple, clear, and to the point (2 pages or less) to highlight your skills and experience.

3. What is Bureau’s approach to diversity and inclusion?
   We believe in a diverse and inclusive culture where everyone’s voice matters. We focus on diverse referrals, inclusive hiring, and offer special leaves to support our team. Our goal is for everyone to feel valued and empowered to grow with us.

4. What learning and growth opportunities can I expect at Bureau?
   At Bureau, we’re all about growth. You’ll have access to learning resources, mentorship, and exciting projects that help you level up in your career. We’re committed to helping you grow and encourage continuous learning along the way.